Azure, Windows 365 & AI Agent Consulting for the Modern Workplace
At Big Hat Group, we set the standard across Azure, Windows 365, Intune, and Microsoft 365 environments. From cloud to endpoint we have the visibility to get it right when addressing solutions that require the “big picture” to be successful.
We design and build digital solutions where users are comfortable and productive on-premise and in the cloud. Our focus has always been about the user experience but this has moved to embrace the digital employee that is agent assisted or agent driven.
Our subject matter experts use a holistic approach that starts with the big-picture to identify risks and challenges and ends with a detailed deployment roadmap. We leave you with clear guidance and actionable plans to see success as you experiment with the latest in productivity technologies.
For those on the bleeding edge check out: OpenClaw and Windows 365
Need help understanding Windows 365? Check out our course and other materials:
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Real-world Expertise in Microsoft AI, Azure, Intune and Microsoft 365
Microsoft 365 is the new industry standard for businesses customers that embrace Office 365 as their productivity platform. Microsoft 365 requires complementary management and security technologies found in M365 licensing in order to have an effective and secure IT ecosystem.
AI both enhances and creates new challenges as enterprises scramble to find the benefits in this new wave of software capabilities. It’s not just turning on services but customizing them to reflect the goals of your worker, department and organisation.
We look at enablement as a slow endeavor as organisations need to develop skill sets and knowledge to be effective. Our approach is prescriptive based on customer needs to get the most out of AI.
OpenClaw stands as a robust bridge between high-level generative AI and the practical, often rigid requirements of enterprise IT infrastructure. Developed by Big Hat Group, this open-source platform is specifically engineered to deploy AI agents that don’t just “chat,” but actually perform work within a secure corporate ecosystem. By anchoring the platform to Windows 365 Cloud PCs and Azure, OpenClaw ensures that AI operations remain within the organisation’s existing security perimeter, providing a familiar playground for IT professionals who need to scale automation without sacrificing oversight.
At its core, OpenClaw excels by turning complex administrative tasks into simple conversational interactions. It integrates deeply with Microsoft Intune, allowing IT teams to manage device endpoints, deploy software, and enforce security policies through natural language commands. This “agentic” approach means a technician can ask an AI to troubleshoot a group of cloud PCs or audit compliance across a department, and the agent will execute the necessary backend scripts and API calls autonomously. It transforms the role of the IT admin from manual configuration to high-level orchestration.
Beyond simple device management, OpenClaw serves as a connective tissue for the entire Microsoft 365 suite. By leveraging the platform’s open-source flexibility, organizations can build custom agents that interact with Teams, Outlook, and SharePoint to automate cross-functional workflows. Whether it’s onboarding a new employee by provisioning their virtual hardware or synthesizing data across various business apps, OpenClaw provides a transparent, extensible framework. This open-source nature is particularly vital for enterprises, as it allows for deep auditing of the agent’s logic and ensures that the “brain” of the operation isn’t a proprietary black box.
Scaling your virtual desktop infrastructure shouldn’t feel like a construction project that never ends. We specialize in designing Windows 365 reference architectures tailored to your specific organisational needs, ensuring a smooth transition from physical hardware to the cloud. By leveraging Microsoft Intune and Autopilot, we automate the heavy lifting of deployment, allowing you to ship Cloud PCs to users at scale with zero-touch provisioning and consistent performance.
Expert Training
A powerful tool is only as effective as the team operating it. We bridge the knowledge gap by providing hands-on IT team training focused on the essentials of modern management. Our sessions cover everything from provisioning policies and identity management to implementing robust security baselines. We also dive deep into cost optimization strategies, ensuring your Azure environment remains lean, secure, and budget-friendly without sacrificing user experience.
W365Claw for Automation
To truly accelerate your digital transformation, we utilize our open-source W365Claw Terraform module. This specialized tool automates the underlying Azure infrastructure required for Windows 365, replacing manual configurations with reliable, repeatable Infrastructure as Code (IaC). By integrating W365Claw into your workflow, we minimize human error and drastically reduce the time it takes to get your Cloud PC environment up and running.
The shift toward hybrid work requires a security model that follows the user, not just the network. By leveraging cloud-native management, organisations can eliminate the need for traditional on-premises infrastructure while maintaining strict control over their fleet. This approach ensures that whether a device is in a corporate office or a home coffee shop, it remains compliant, updated, and secure through a unified management plane.
Real-World Expertise
We specialize in Microsoft Intune for endpoint management, compliance policies, configuration profiles, app deployment, and Intune Suite features like remote help and advanced analytics. Our team focuses on translating complex technical requirements into automated workflows, ensuring that your environment is not just functional, but optimized for the modern workforce. From initial tenant configuration to fine-tuning Zero Trust signals, we provide the deep technical insight needed to manage Windows, iOS, and Android devices at scale.
Proactive Security and Analytics
Beyond basic configuration, we utilize advanced telemetry to shift from reactive troubleshooting to proactive remediation. By harnessing the power of endpoint analytics and automated reporting, we identify performance bottlenecks and security gaps before they impact end-user productivity. This data-driven strategy allows for a more resilient infrastructure, where security posture is constantly validated and help desk burdens are significantly reduced through self-healing policies.
The rapid diversification of device form factors and the rise of decentralized work have pushed the boundaries of the traditional corporate perimeter. For cloud management technologies to remain effective, they must offer dynamic scalability that adapts to these shifting contexts. By integrating Windows 365 with Microsoft Intune, organisations can achieve a unified management plane that treats Cloud PCs with the same rigor as physical hardware, ensuring that as the “edge” of the network expands, the complexity of oversight does not.
Security and Productivity Through the Cloud
Effective endpoint management is no longer just about maintenance; it is the foundation of modern security architecture. By leveraging Intune’s automated provisioning and conditional access policies, Windows 365 environments provide a “secure-by-design” desktop experience that minimizes the local attack surface. This synergy allows IT teams to rethink device lifecycles entirely, shifting from manual imaging to instantaneous, cloud-led deployment that ensures users stay productive regardless of their physical hardware’s specifications.
Isolated Agents and Workspaces
The modern workspace increasingly requires specialized environments where automated agents and human users coexist without overlapping risks. The goal is to decouple identity-driven activities from the underlying hardware, using Windows 365 to create ephemeral, high-security sandboxes for sensitive tasks or automated processes. This separation ensures that every action—whether performed by a person or a programmatic agent—leaves a distinct, immutable audit trail, maintaining a clear hierarchy of permissions and robust compliance across the entire digital estate.
At Big Hat Group, we know the “castle-and-moat” era of cybersecurity is officially over. In a world of remote work and cloud-native applications, the traditional perimeter has evaporated, leaving organisations vulnerable to any attacker who manages to slip past the front gate. By embracing a Zero Trust model, we shift the focus from defending a static network to protecting your most valuable assets—your data and your users—no matter where they are located.
The core philosophy is simple yet powerful: never trust, always verify. This approach treats every access request as though it originates from an untrusted network, regardless of the user’s identity or location. By implementing continuous authentication, strict least-privilege access, and micro-segmentation, we ensure that a single compromised credential doesn’t lead to a total data breach. It’s not about being cynical; it’s about being precise and resilient in a landscape where threats are increasingly sophisticated.
Ultimately, Zero Trust is the foundation of modern digital transformation. It allows your team to innovate and scale with confidence, knowing that security is woven into the fabric of your infrastructure rather than bolted on as an afterthought. At Big Hat Group, we don’t just help you check a compliance box; we help you build a proactive security culture that protects your reputation and your bottom line in an “always-on” world.
The shift toward a “work anywhere world” has redefined the modern enterprise, moving beyond the traditional office perimeter to a model where productivity is decoupled from location. By migrating management and security workloads to Azure, businesses can leverage a global infrastructure that ensures high availability and seamless access to corporate resources. This transition is no longer just about storage; it is about creating a unified ecosystem where identity, data, and applications are synchronized across the cloud, allowing employees to remain productive whether they are at a home office, a cafĂ©, or a client site.
Artificial Intelligence is further supercharging this cloud evolution, embedding sophisticated capabilities directly into the applications users rely on every day. With Azure’s AI-driven services, organisations can deliver more intuitive user experiences, from automated document processing to intelligent security threat detection that adapts in real-time. These advancements mean that cloud-based applications are not just repositories for work, but active collaborators that enhance efficiency and provide features that were previously impossible to run on localized hardware.
Embracing a cloud architecture for your device fleet opens up a realm of possibilities for flexible IT management. By implementing solutions like Microsoft Intune and Windows 365, you can provision, manage, and secure devices regardless of whether they are corporate-owned or personal “Bring Your Own Device” (BYOD) hardware. This approach allows users to consume IT resources on their preferred devices while maintaining a robust security posture through Zero Trust principles. Implementing this “work from anywhere” mentality empowers your workforce with the freedom they desire, backed by the scale and reliability of a world-class cloud infrastructure.
IT Management is undergoing a radical shift, evolving from a back-office utility into a high-velocity engine for AI-driven innovation. Businesses are no longer just optimizing internal processes; they are reimagining them through the lens of autonomous agents and Large Language Models (LLMs). At the forefront are AI-native startups that are solving complex IT challenges by replacing manual configuration with intelligent, self-healing automation.
At Big Hat Group, we’ve spent years deploying Microsoft Enterprise solutions for North America’s largest organisations. We have witnessed the shift to the digital workplace firsthand, but the next frontier is even more transformative: the transition from “low-code” to “generative-code.”
Redefining Productivity
The most significant shift in general productivity is occurring at the intersection of system administration and software development. AI is changing the game by:
- Accelerating Deployment: Traditional scripting and application packaging that once took days are now being compressed into minutes through AI-assisted code generation and specialized Model Context Protocols (MCP).
- Empowering the “Citizen Developer”: By leveraging natural language to generate precise PowerShell scripts and automation workflows, we are removing the technical bottlenecks that previously stalled innovation.
- Intelligent Governance: We integrate AI-driven security and compliance directly into the development lifecycle, ensuring that rapid innovation doesn’t come at the cost of enterprise stability.
We make world-class, AI-augmented workplaces a reality—a journey we define as the Intelligent Transformation.
Our team guides customers through a holistic strategy to identify the specific AI implementations—from custom MCP servers to automated IT orchestration—that unlock exponential value for the organisation.
The landscape of enterprise application management is undergoing a paradigm shift. We are moving beyond static automation and moving toward Agentic AI—systems that don’t just follow a script, but understand intent, observe environments, and take independent actions to achieve a goal.
What is Agentic AI?
Unlike traditional AI, which typically provides a single response to a single prompt, Agentic AI operates in a loop. It can:
- Decompose complex tasks (like “package this legacy app”) into smaller steps.
- Use Tools such as PowerShell, MCP servers, or web browsers to gather data.
- Self-Correct by analyzing error logs and retrying with a different approach when a deployment fails.
Our technical training goes beyond simple point-and-click walkthroughs. We are passionate about producing in-depth training that is current and uses real-world scenarios to teach the key concepts your team needs to master modern IT management.
Training has been a core part of Big Hat Group since 2007, when we partnered with TMurgent Inc. to produce a Masters Class on SoftGrid (App-V). We’ve also produced Flexera courseware for AdminStudio and delivered several courses on Microsoft technologies in both Private and Public settings.
Much has changed as we shift to Windows 365 and the implementation of agentic workspaces. We believe that the human touch is still very much needed to onboard new technologies with confidence. Let us take you there.
the future workplace
AI Is More Than Chatbots
As tools like Claude Code, Copilot Cli, OpenClaw and others expand their user base the shape of work is rapidly transforming.
Out of nowhere agentic experiences are exploding as people of all background experiment with the sanctioned or unsanctioned use of AI products to enhance their productivity. At Big Hat Group we bring clarity to some of this by offering deep insights into the installation and configuration of different products in an enterprise use case.
Learn now before your competition does…
While we hear of magical stories there are also hard lessons. We believe that simply reading briefs is not going to build the insights and skills to be on top of these trends. We use real-world experiences from managing Azure to coding applications and refactoring existing code. Don’t be caught in the past.
Existing portals for Microsoft 365 can be confusing to navigate and involve too many mouse clicks.
We’ve taken a workflow-based approach to design and organize the various administrative and management tasks that you can use with your agent.
One of the biggest hurdles to both developing and deploying a long-term IT strategy is poor quality user data.
Using agents you can plug yourself into your tenant, code or documentation. Get deep insights and accelerate your decision making based on actionable insight.
For large organisations, having IT staff do the same tasks over and over is neither cost effective or scalable.
Locate assets needing remediation or file tickets from a code audit. Using AI assistants effectively removes the click, click, click, and replaces it with action.
Increased helpdesk efficiency reduces end-user downtime and increases their access to line-of-business applications, which results in lower labor costs.
AI can assist with the triage, assignment and in some cases resolution of tickets in your organisation. Improving service levels and user satisfaction.
from our blog
Windows 365
What is Windows 365?
Windows 365 is Microsoft’s Cloud PC service that streams a full Windows desktop from Azure to any device. It gives users a persistent, personalised Windows experience accessible from a browser or the Windows 365 app — no matter what hardware they’re on. Big Hat Group designs Windows 365 reference architectures and deploys Cloud PCs at enterprise scale.
Who should consider Windows 365 for their organisation?
Organisations that need secure remote access, seasonal or contract workers who need fast onboarding, companies standardising their desktop environment, and any business looking to reduce hardware dependency. It’s especially valuable for regulated industries where data residency and endpoint security matter.
How does Windows 365 differ from Azure Virtual Desktop (AVD)?
Windows 365 is a fixed-price, per-user Cloud PC — simple to provision and manage through Intune. AVD is consumption-based and more flexible, but requires deeper Azure infrastructure expertise. Big Hat Group helps organisations choose the right fit and can deploy either.
What is W365Claw?
W365Claw is Big Hat Group’s open-source Terraform module for automating the deployment of Windows 365 infrastructure on Azure. It codifies provisioning policies, network configuration, and security baselines as infrastructure-as-code.
Microsoft Intune
What is Microsoft Intune?
Microsoft Intune is Microsoft’s cloud-based endpoint management platform. It handles device enrollment, compliance policies, configuration profiles, app deployment, and security baselines across Windows, macOS, iOS, and Android. It’s the backbone of management for modern workplace strategies.
How does Intune work with Windows 365?
Intune is the primary management plane for Windows 365 Cloud PCs. It handles provisioning policies, compliance checks, app deployment, and security baselines — the same way it manages physical devices. This means one console for your entire fleet, physical and virtual.
What is Intune Suite, and why does it matter?
Intune Suite bundles advanced capabilities — remote help, endpoint privilege management, advanced analytics, and Microsoft Tunnel for MAM — into a single add-on license. As of late 2025, these features are now included in Microsoft 365 E3/E5 licensing, removing the separate budget approval that previously blocked adoption.
Azure & Cloud Services
What Azure services does Big Hat Group specialise in?
We focus on Azure infrastructure for endpoint management and AI workloads: Azure Virtual Desktop, Windows 365 provisioning, Azure AI Foundry, Azure OpenAI Service, Azure AI Search, Key Vault, and Terraform-based infrastructure-as-code deployments. We design zero-trust architectures grounded in Microsoft’s security stack.
How do you approach Azure deployments?
We use a layered Terraform approach, foundation networking and identity first, then platform services, then application workloads. Every deployment is codified, repeatable, and version-controlled. We validate with preflight checks and what-if analysis before anything touches production.
AI & AI Agents
What is an AI agent?
An AI agent is software that uses large language models to autonomously perform tasks, such as reading documents, querying APIs, writing code, filing tickets, or managing infrastructure. Unlike a chatbot that just answers questions, an agent takes action on your behalf within defined guardrails.
What is OpenClaw?
OpenClaw is an open-source AI agent platform that runs on Windows, macOS, or Linux. It connects AI models to your tools, email, calendars, Jira, Azure, Intune, and Teams through a conversational interface. Big Hat Group uses OpenClaw on Windows 365 Cloud PCs to give enterprises isolated, auditable AI agent environments.
How does OpenClaw work with Windows 365?
OpenClaw runs inside a Windows 365 Cloud PC, giving the AI agent its own isolated desktop environment. This means the agent has its own identity, permissions, and audit trail, completely separated from human user activity. It’s the “security through separation” model for enterprise AI.
Is it safe to run AI agents in an enterprise environment?
With the right architecture, yes. The key principles are: isolated execution environments (such as dedicated Cloud PCs), granular permissions (agents have only the permissions they need), absolute audit trails (every action is logged separately from human activity), and sandboxed network access. Big Hat Group designs these architectures for regulated enterprises.
How is Big Hat Group using AI differently from other consultancies?
We don’t just advise — we build and run AI agent systems in production. Our team uses OpenClaw, Claude Code, and Copilot CLI daily for real work: managing Azure infrastructure, auditing Intune compliance, writing Terraform, and automating IT workflows. Our training and consulting come from hands-on operational experience, not slide decks.
Training & Engagement
What training does Big Hat Group offer?
We offer instructor-led courses on Windows 365, Intune, Azure, and AI agent deployment. Our flagship is Windows 365 Now — the fastest zero-to-hero Cloud PC deployment course. We also produce open-source training materials and reference architectures.
How do I engage Big Hat Group for consulting?
Contact us at kevin.kaminski@bighatgroup.com or call (403) 618-8778. We typically start with a discovery session to understand your environment, then deliver a deployment roadmap with clear, actionable guidance.
Solutions That Work
Our Customers Face Big Challenges
We work directly with our customers to solve their biggest IT problems and ensure that their networks run smoothly. In an age of digital transformation, we deliver cutting-edge strategies and innovative tools based on over 20 years of real-world experience.
AI, Azure and Windows 365 are key technologies within the modern management strategies that Big Hat Group designs and builds for its customers. Windows 11 allows our customers to fully utilize Microsoft’s security and management features at the devices they use. Ask us how you can modernize your environment today.
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